Pioneering Water Retailer Wins Third 'UK Water Retailer of the Year' Award

In this episode, we explore the remarkable journey of Wave, a pioneering water retailer based in Durham, who has achieved the prestigious 'UK Water Retailer of the Year' award for the third time. Join Emma and Daniel as they delve into the company's innovative strategies, including a legionella risk management trial with technology partner Infersens, their impressive customer retention rate of 96.6%, and a net promoter score of +21. Discover how Wave saved over 9.6 billion litres of water and 22 tonnes of CO2 through recycling initiatives and downsizing to energy-efficient offices. The episode also highlights Wave's commitment to employee wellbeing, with 1,730 volunteer hours dedicated to charitable causes and support groups addressing critical issues like men's mental health and financial management. Lucy Darch, Wave's CEO, shares insights on the company's dedication to leveraging technology and partnerships to drive positive change. This inspiring story showcases how Wave is setting a high standard for sustainability, customer service, and employee engagement in the utilities sector, proving that success and responsibility can go hand in hand.